Privacy Policy

Information We Collect

When you place an order, contact us, or use our website, we may collect personal information including your name, billing address, delivery address, phone number, email address, order details, recipient details, gift message, and any information you choose to provide to us.

We collect this information so we can process your order, arrange flower delivery, respond to your enquiry, provide customer service, and complete the services you have requested from Awesome Blossom.

How We Use Your Information

We use your information to process and fulfil flower and gift orders, contact you about your order, arrange delivery, respond to enquiries, manage customer service, improve our website, and keep accurate business records.

We may contact you by telephone, email, or mail where necessary in relation to your order or enquiry.

Sharing Your Information

We do not sell your personal information. We may share necessary order information with trusted service providers where required to complete your order, including payment processors, delivery services, website support providers, and product or gift suppliers where applicable.

Payment details are handled securely by our payment provider. Awesome Blossom does not store your full credit or debit card details on this website.

Cookies and Website Use

Our website may use cookies and similar technologies to help the website work correctly, improve your browsing experience, remember basket information, understand website traffic, and support website security.

You can usually set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of the website may not function correctly.

Marketing

We will only send marketing emails or promotional messages where permitted by law or where you have chosen to receive them. You can ask us to stop sending marketing messages at any time by contacting us.

We will not share your personal information with third parties for their own marketing purposes without your consent.

Security

We take reasonable steps to protect the personal information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no website, email, or online service can be guaranteed to be completely secure.

If we become aware of a data security incident involving personal information, we will take appropriate steps in accordance with applicable law.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for order processing, customer service, business records, legal obligations, accounting, dispute resolution, and fraud prevention.

Your Choices

You may contact us to ask about the personal information we hold about you, to request corrections, or to ask us to delete information where applicable and where we are legally able to do so.

Please note that we may need to keep certain order or business records where required for legal, tax, accounting, or legitimate business purposes.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the website after changes are posted means you accept the updated policy.